A revamped system of business operation that prioritizes investments in the workforce.
Location: Implemented nationwide
Purpose: To help companies simultaneously invest in employees, create good jobs with dignity and meaning, and achieve low prices for customers through smart operational choices.
Lead Stakeholders: Business, Community
Process: Developed in 2017, the Good Jobs Strategy (GJS) is a business framework to improve employee working conditions and leverage these improvements for greater productivity. It aligns corporate and frontline operations through four key principles:
- Focus & Simplify: Clarify services and why customers choose the company.
- Standardize & Empower: Establish clear, uniform processes, enabling employees to work independently without redundant oversight.
- Cross-train: Equip employees with skills for multiple tasks, allowing flexibility to meet shifting demands.
- Operate with Slack: Staff above workload expectations, creating room for training and preventing constant crisis management.
Outcomes:
- A case study business saw same-store sales growth increase from average annual rate of 6.5% to 11.0%, average hourly wage of store employees increase 18% in 3 years, and employee turnover decrease nearly 45% in the same 3-year window.
- Another case study business that implemented GJS saw turnover drop by 53%, absenteeism by 66%. Saved $1.2 million dollars through improvement ideas solicited from employees.
View or download PDF of the Good Jobs Strategy case study.
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